Authenticity Guarantee

At Trove, your trust is our highest priority. We are committed to ensuring that every item you purchase from us is 100% authentic and sourced with the utmost integrity. Here’s how we guarantee the authenticity of every product you receive:

Our Multi-Layered Authentication Process

1. Sourcing Only from Authorized Dealers and Retailers

We strictly source all products directly from authorized dealers and retailers. Our long-standing relationships with reputable global partners - many based in Japan - ensure that every item originates from legitimate, traceable channels.

2. Third-Party Professional Authentication

Before any product enters our inventory, it is authenticated by a leading third-party authentication company with over a decade of experience in verifying luxury goods. This independent verification is your assurance that each piece meets the highest standards of authenticity.

3. In-House Quality Control & Secondary Inspection

Our expert in-house team conducts a thorough secondary inspection of every item. This includes checking for brand-specific markers, materials, and craftsmanship details. Only products that pass both independent and internal checks are approved for shipment to you.

4. Original Brand Packaging

Every purchase arrives with the original brand packaging, further confirming its authenticity and provenance.

What You Receive

•    Genuine, authenticated products

•    Original brand packaging (depending on the brand, some products will come with certification or official brand papers)

Our Promise

If you ever have concerns about the authenticity of your purchase, contact us immediately. We will investigate thoroughly and, if needed, provide a full refund in accordance with our 14-day return policy.

Shop with Confidence

Every step of our process is designed to protect your investment and your peace of mind. Thank you for choosing Trove - where authenticity is guaranteed, always.

Questions?

Contact our customer support at [email protected]. We’re here to help.