We strictly source all our products from authorized dealers and retailers. In addition, we employ a professional third-party authentication company to authenticate these goods before we purchase - this company has over a decade of experience authenticating goods from our brands. We also have an in-house authentication and quality control team that conducts a thorough secondary inspection before any product is shipped to you.

All products come with original brand packaging.

We have long-standing direct relationships with multiple global retailers and authorized dealers (many of which are in Japan). We also import in bulk at discounted rates that general consumers simply cannot get.

If something you like is out of stock, please contact us by email at contact@trove.jp or fill out the contact form on our Contact Us page. We will personally add you to the waiting list for the item you like, and contact you as soon as it's been restocked.

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.

If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you contact us and cancel the incorrect order.

Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

At the checkout page, to apply your discount code, enter your code in the "Gift card or discount code" field, and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.

Kindly note that only one discount code is valid per order, meaning a discount code cannot be combined with an additional discount code.

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

If you need any help, we strongly advise you to speak to one of our Customer Service Representatives by sending us a message on our Contact Us page.

In the event you wish to cancel your order, please contact us.  

Upon receiving your cancellation request, we will reach out to our carrier service and request that the package be rerouted back to our warehouse. Once we receive the returned package, we will process the order, issue a full refund to your account, and notify you via email.

Kindly note that at this time we are unable to cancel orders before they are shipped.

Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. We kindly ask you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.

Once the carrier has made their first delivery attempt to your address, you can contact the carrier’s local office and ask them to deliver your package to your nearest carrier access point. Some may even allow you to arrange for your order to be dropped off at an access point at any time.

Your package will be delivered to a secure location where you can pick it up at your own convenience.

All products are shipped from our Italy, France, Japan, or Hong Kong warehouses.

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

In order to help you further, we would really appreciate if you could provide us with the following information:

• First and Last name,
• Street name and number,
• Zip code and City,
• Country,
• Phone number and Email Address

Within 3-4 business days of placing your order, your package will be scanned at the carrier’s sorting facility. You will then receive an e-mail from us containing your package’s tracking information.

It depends on where you are. Orders usually take 5-7 business days to arrive after being shipped by the shipping carrier. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world (except the countries listed below):

• Argentina
• Bouvet Island
• Christmas Island
• Crimea
• Cuba
• Heard Island
• Iran
• Libya
• McDonald Island
• North Korea
• Palestine
• Somalia
• Sudan
• Syria
• Turkmenistan

If you have received your Tracking Number, we urge you to contact the carrier’s local office near you. The carrier will have more accurate information regarding the status of the delivery.

If you have successfully placed your order but not received your Tracking Number, please contact us and we will look into this for you immediately.

If you receive your package and it is not what you ordered, please contact us immediately. We will do everything we can to correct our mistake as quickly as possible.

Absolutely, shipping is free.

We use major couriers (e.g. FedEx, DHL, UPS, etc.), as well as local couriers.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.

Kindly observe that Trove is not responsible for any items lost during the return shipping if you choose to return the package by yourself. Therefore, we strongly recommend that you return your order using the return label and instructions provided by our customer service. Please contact us on our Contact Us page to receive the necessary details in order to make your return.

1. Go to our Contact Us page and fill out the form
2. Submit your message explaining why you would like to return your product(s).
3. You will receive an email with your return instructions.
4. Follow the instructions. Depending on the nature of your return request, we will either cover the return shipping cost or not.
5. Return your order to us via the courier specified in the email.

You have the right to return products purchased directly from www.trove.jp within 14 days* of receiving the item(s) for a full refund. To be eligible for return, product(s) must be either defective or incorrect, and unused – in original packaging with labels – and still in the same, new condition as when received.

To begin the refund process:

1. Go to our Contact Us page and fill out the form.
2. Provide a return reason, and submit your message.
3. If eligible, you will receive an email with your return instructions; if ineligible, we will explain why your order is not fit for a refund.
4. Follow the instructions from the email.
5. Return your order to us via the courier specified in the email.
   

Terms & Conditions:

Please note you will need to send back your order within 14 days from receiving it. Adorn will not accept any returns after this period. Your item must be in the same condition as when you received it.

Items marked as 50% off are Final Sale items and will be excluded from our normal refund policy, which means they will not be eligible to be refunded.

In the event that the product(s) are the damaged or the incorrect product, you are most welcome to send back your purchase for an exchange - we will cover return shipping costs in this case. If, however, you wish to return a product that does not fit or you've changed of mind, you will be responsible for the return shipping fees.

Once we receive your product and inspect it, we will send you the product you want.

1. Go to our Contact Us page and fill out the form
2. You will receive an email with your exchange instructions.
3. Follow the instructions.
4. Return your order to us via the carrier specified in the instructions.

Terms & Conditions:

Please note you will need to send back your order within 14 days from receiving it. Adorn will not accept any returns after this period. Your item must be in the same condition as when you received it.

Items marked as 50% off are Final Sale items and will be excluded from our normal exchange policy, which means they will not be eligible to be returned or exchanged.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

The product(s) must be sent back within 14 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. It must be unused – in its original packaging with labels intact – and still in the same new condition as when the item was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

Trove does not receive or store any payment information. All transactions are handled directly by Adyen, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.

Your transaction and payment details are directly handled by Adyen, our payment service provider, with secure encryption, and under strict banking standards.

Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Trove.

The product prices featured on our website are displayed in USD.

Trove is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company.

Trove accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, as well as various other local debit cards and invoicing options.

All available payment options for your area will be displayed at the checkout page once you have entered the country of delivery.